Policies
General Policies & Terms
Business Contact Information and Hours
Telephone number, 1-800-630-6650; or e-mail, atfirstsight@ligondesign.com.
Business hours are 9:00 a.m. until 7:00 a.m. Please leave a message of any length and let me know where you’re calling from. Otherwise, since I’m in Texas, I could call you Western, sleepy-heads as early as 7:00 a.m., or you Eastern, night owls as late as 10:00 p.m.!
Please don’t hesitate to e-mail or call me.
Catalogs
We do not have a paper catalog, however, we do have a catalog available in PDF format in full color and in black and white. Please download this and feel free to print or send it on to anyone you believe may be interested in our Braille jewelry. This is much less expensive, negating the need for higher prices, and is hopefully, something of a respite for trees!
AT FIRST SIGHT FULL-COLOR CATALOG pdf
AT FIRST SIGHT BLACK & WHITE CATALOG pdf
Payment
All payments by credit card (Visa, Mastercard, American Express and Discover) are processed through our secure web site. If you are more comfortable paying by check or money order you may send that payment to At First Sight, 1918 Maid Marian Place, Denton, Texas 76209, with a printed copy of your order. If you are not ordering through the web site, you must call to place an order total before sending payment. Orders will be held until checks have cleared. Do not send cash through the mail. We will not be responsible for any lost payments in the mail.
National Shipping
Most orders ship 8 to 10 business days after payment is received. In the checkout process, you will have the opportunity to select from a number of delivery options: USPS Priority Mail, UPS 3 Day Shipping, UPS Ground, FedEx Ground or FedEx Standard Overnight. At First Sight recommends shipping with UPS or FedEx as insurance and continual tracking are included in the shipping price. At First Sight will assume no responsibility for packages shipped via USPS once they leave our hands.
International Shipping
All international orders must be shipped using UPS International.
Handling
There will be a $2.00 handling fee added to each order.
Prices
Prices posted on web site are based on current market values and subject to change without notice according to market trend.
Return Policies
We stand by our product and are confident that you will be happy with your purchase. Please refer to individual item return policies for questions regarding returns of any jewelry.
Privacy Statement
We use your e-mail address as your personal identifier so we can send you information regarding your order, the status of your group/organization, and any sales or updates, if you so request. This information may be disclosed to our staff and to third parties involved in the completion of your transaction only. We do not sell or give any personal information to anyone.
Secure Certificate
At First Sight Braille Jewelry uses VerisignTM, the latest in SSL technology to protect you when entering sensitive information throughout the checkout process.
Fine Jewelry
Fine Jewelry Return Policy
All orders must be returned within 21 days from the day the shipment is sent for a credit only. All returned packages must be in their original packaging and a 20% restocking fee will apply. Please contact us for your Return Authorization Number before you send it back. We will not accept any returned merchandise without a return authorization number on the outside of the return box or on the invoice. Please contact us for a return authorization. For your protection, we suggest that all returns be sent back in a padded, rip proof package, via a traceable carrier with insurance and that you contact At First Sight Braille Jewelry with the carrier’s tracking number.
Restringing
If a piece of fine jewelry breaks, and the customer has ALL of the original beads, At First Sight will restring fine jewelry for $15.00 plus shipping and handling. The customer is responsible for the shipping expense for return to At First Sight.
If, upon return, ALL of the original beads are not present, the customer will be contacted with an estimate for the repair and restringing of the jewelry. Please call 800-630-6650 before returning the broken jewelry, and include a note with details in the return shipment
Custom Jewelry
Custom jewelry must be ordered by phone at 800-630-6650. Custom jewelry work is begun upon receipt of complete payment. If you decide to cancel a custom order once it’s already been designed, only 20% of the total price will be refunded. NO exchanges or refunds will be made on custom orders. Custom orders require time, extra communication and design. All custom order sales are final.
If there is a problem with a piece of jewelry, At First Sight will make every effort make the order right. You must call 800-630-6650 within 14 days of shipment to inform us of the problem. All returned packages must be in their original packaging. For your protection, we suggest that all returns be sent back via a traceable carrier with insurance and that you contact At First Sight Braille Jewelry with the carrier’s tracking number. At First Sight will not be responsible for any packages that go missing or are damaged in transit.
Restringing
If a piece of fine jewelry breaks and the customer has ALL of the original beads, At First Sight will restring fine jewelry for $15.00 plus shipping and handling. The customer is responsible for the shipping expense for return to At First Sight.
If, upon return, ALL of the original beads are not present, the customer will be contacted with an estimate for the repair and restringing of the jewelry. Please call 800-630-6650 before returning the broken jewelry, and include a note with details in the return shipment
Fashion Jewelry
Fashion Jewelry Return Policy
All orders must be returned within 21 days from the day the shipment is sent for a credit or cash refund. All returned packages must be in their original packaging and a 20% restocking fee will apply. Please contact us for your Return Authorization Number before you send it back. We will not accept any returned merchandise without a return authorization number on the outside of the return box or on the invoice. Please contact us for a return authorization. For your protection, we suggest that all returns be sent back in a padded, rip-proof package, via a traceable carrier with insurance and that you contact At First Sight Braille Jewelry with the carrier’s tracking number.
Restringing
At First Sight will NOT resting any obviously worn fashion jewelry. If a piece breaks within 30 days of reciept, I will happily re-string it.
Higher-end fashion jewelry is almost all the same, whether it’s from this site or a major department store. Comprised of a white and copper metal mix, it has a heavy plating of silver or gold that will not turn your skin colors as plated jewelry once did. Fashion jewelry can last anywhere from three months to many years, depending on how you treat and wear your jewelry, the acidity of your skin, and many other variables over which we have no control. Often too, people work where there are high levels of toxins and chemicals, which will break down the composition of the plating and the metal even more quickly.
If you wear and treat your fashion jewelry as gently as your precious jewelry, chemistry not withstanding, it will last a fair amount of time. Many of my customers still have pieces they bought when I first began selling my Braille jewelry in 2001. That’s always a nice thing to hear! I cannot though, continue to take responsibility for my jewelry once it’s out of my hands, so if you have immediate problems with something, I can replace it or give credit toward another item if you let me know within the 30-day period, but I will not refund purchases beyond 21 days of the shipping date. I have many great customers, some of whom are good friends and acquaintances. That sometimes makes it difficult to conduct business, but I must keep a clear line drawn or I’ll be unable to hang on to my business for much longer, and that would only result in fewer voices lauding the importance of Braille literacy!
As always, I appreciate all of my customers’ loyalty, patience and understanding, and hope to make many more people happy with my Braille jewelry designs in the coming years.
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